Privacy Policy

We believe privacy should be straightforward, not buried in legal jargon. Here's how we handle your information at CodeXRipple.

Last updated: February 15, 2025

Who We Are

CodeXRipple is a bug tracking and reporting service provider based in Taiwan. We help development teams identify, track, and resolve software issues efficiently. When we say "we," "us," or "our," we're talking about CodeXRipple and our team.

Our business address is 303, Taiwan, Hsinchu County, Hukou Township, Guangfu E Rd, 381號1樓. You can reach us at support@codexripple.com or +88662931958 if you have questions about this policy.

What Information We Collect

We collect information you give us directly and some technical data to make our service work properly. Here's what that includes:

Account Information: Your name, email address, company name, and contact details when you sign up
Bug Reports: The technical details, screenshots, and descriptions you submit through our platform
Usage Data: How you interact with our service, which features you use, and when you're active
Technical Information: Your IP address, browser type, device information, and operating system
Communication Records: Messages you send us through support channels or feedback forms

We don't collect sensitive personal information like health records, financial data, or government ID numbers unless absolutely necessary for service delivery.

How We Use Your Information

Your data helps us provide and improve our bug tracking service. We use it to:

Process and manage your bug reports and project tracking
Send you service updates, notifications, and technical communications
Provide customer support and respond to your questions
Improve our platform based on usage patterns and feedback
Ensure security and prevent unauthorized access
Comply with legal requirements and Taiwan data protection laws

We will never: Sell your personal information to third parties, use your bug reports for competitive purposes, or share your data without your permission except as outlined in this policy.

Data Storage and Security

We take data security seriously and implement multiple layers of protection:

Encryption: All data transmissions use SSL/TLS encryption, and sensitive data is encrypted at rest
Access Controls: Only authorized team members can access your data, and we use role-based permissions
Server Security: Our servers are hosted in secure data centers with physical and digital safeguards
Regular Backups: We maintain secure backups to prevent data loss while limiting access to backup systems
Security Monitoring: We actively monitor for unusual activity and potential security threats

Your data is stored on servers located in Taiwan and complies with local data protection regulations. We review and update our security measures regularly to address emerging threats.

Data Sharing and Disclosure

We share your information in limited circumstances:

Service Providers: Trusted partners who help us operate our platform (hosting, analytics, support tools) under strict confidentiality agreements
Legal Requirements: When required by Taiwan law, court orders, or government regulations
Business Protection: To investigate fraud, security issues, or violations of our terms of service
Team Members: Within your organization, as you've configured in your account settings

We'll notify you about any significant data sharing requests unless legally prohibited from doing so. We never sell your data or share it for marketing purposes without explicit consent.

Your Privacy Rights

You have several rights regarding your personal information:

Access: Request a copy of all personal data we hold about you
Correction: Update or correct inaccurate information in your account
Deletion: Request removal of your personal data, subject to legal retention requirements
Portability: Export your bug reports and project data in a standard format
Withdrawal: Opt out of non-essential communications and data processing
Restriction: Limit how we process your data in certain circumstances

To exercise these rights, contact us at support@codexripple.com. We'll respond within 30 days and verify your identity before processing requests. Some data may be retained for legal compliance or legitimate business purposes.

Data Retention

We keep your information for as long as necessary to provide our services and comply with legal obligations:

Active Accounts: Data is retained while your account remains active
Inactive Accounts: Account data is deleted after 3 years of inactivity
Bug Reports: Technical data may be retained longer for debugging and improvement purposes
Legal Records: Some information is kept for 7 years to comply with Taiwan business regulations
Support Communications: Customer service records are retained for 2 years

When we delete your data, we remove it from our active systems and ensure it cannot be recovered. Backup systems may retain data for additional time as part of our disaster recovery procedures.

Cookies and Tracking

We use cookies and similar technologies to make our service work better:

Essential Cookies: Required for login, security, and basic functionality
Analytics Cookies: Help us understand how users interact with our platform
Preference Cookies: Remember your settings and customizations

You can control cookies through your browser settings. Disabling essential cookies may limit some platform features. We don't use third-party advertising cookies or tracking pixels.

International Data Transfers

Your data is primarily processed and stored in Taiwan. If we need to transfer data internationally for service provision, we ensure adequate protection through:

Approved data transfer mechanisms under Taiwan law
Contractual safeguards with international service providers
Regular assessment of data protection standards in destination countries

We'll inform you about any significant changes to our data processing locations and obtain consent when required by law.

Changes to This Policy

We update this privacy policy when our practices change or legal requirements evolve. When we make significant changes, we'll:

Send you an email notification at least 30 days before changes take effect
Post the updated policy on our website with a new effective date
Highlight major changes in plain language
Give you the option to review and accept changes or close your account

Minor updates for clarity or legal compliance may be made without advance notice, but we'll always update the effective date.

Questions or Concerns?

We're here to help if you have questions about this privacy policy or how we handle your data.

Email: support@codexripple.com

Phone: +886 6293 1958

Address: 303, Taiwan, Hsinchu County, Hukou Township, Guangfu E Rd, 381號1樓

We typically respond to privacy inquiries within 3 business days and aim to resolve any concerns promptly and transparently.